Privacy Policy

1. Who we are

VK Sports Therapy is the data controller for personal information collected through this website and booking flow.

2. Information we collect

When making or managing a booking, we collect your name, email address, phone number, appointment details and any notes you choose to submit.

3. Lawful basis for processing

We process your personal data on the following lawful bases under UK GDPR:

• Contract — to confirm and manage your appointment.
• Legitimate interests — to send reminders and manage our schedule.
• Legal obligation — where retention is required by law.

4. How we use your information

Your information is used to confirm appointments, send booking confirmations, reminders and updates, manage reschedules and cancellations and maintain business records related to the service you requested.

5. Emails and notifications

Contact details may be used to send appointment-related communications, including confirmations, reminders, updates and other administrative messages connected with a booking.

6. Your rights

Under UK GDPR you have the right to:

• Access the personal data we hold about you.
• Request correction of any inaccurate data.
• Request deletion of your data.
• Restrict or object to how we process your data.
• Lodge a complaint with the UK Information Commissioner's Office at ico.org.uk.

To exercise any of these rights, contact us at info@vksportstherapy.co.uk.

7. Data retention

Appointment records are retained for a reasonable period for operational and legal purposes, after which they are securely deleted. Access is restricted to the business admin tools used to manage bookings.

8. Sharing your information

Personal information is not sold. We may share it with third-party service providers that support our operations, including our database provider, email delivery service and web hosting provider. These providers are required to handle your data securely. We may also disclose data where required by law.

We take appropriate measures to protect your personal data.

9. Cookies and tracking

This website may use cookies or third-party tools to support booking functionality and site operations. No personal data is shared with advertisers.

10. Contact and complaints

If you have any questions about this policy, you can contact us at: info@vksportstherapy.co.uk.